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Refund Policy

At Sitexzen, we are committed to delivering exceptional AI-powered automation solutions to enhance your business operations. We understand that circumstances may arise where a refund is necessary. Please review our refund policy below to understand the conditions under which refunds may be granted.

1. Eligibility for Refunds

Refunds are considered under the following conditions:

  • Service Not Delivered: If Sitexzen fails to provide the agreed-upon services within the stipulated timeframe.

  • Technical Issues: Persistent technical issues that prevent access to or functionality of the services, and which remain unresolved after reasonable efforts.

  • Incorrect Billing: Charges applied in error or discrepancies in billing amounts.

2. Refund Request Process

To request a refund, please follow these steps:

  1. Contact Us: Reach out to our support team at hello@sitexzen.com or call ‪+44 7476 925789‬.

  2. Provide Details: Include your account information, a description of the issue, and any relevant documentation or screenshots.

  3. Submit Request: Send your refund request within 30 days of the service issue.

3. Refund Processing

  • Review Period: Upon receiving your request, our team will review the details and determine eligibility within 7 business days.

  • Refund Method: If approved, refunds will be processed to the original payment method used during the transaction.

  • Processing Time: Refunds may take up to 10 business days to reflect in your account, depending on your payment provider.

4. Non-Refundable Situations

Refunds may not be granted under the following circumstances:

  • Change of Mind: If you decide to discontinue the service after it has been activated.

  • Violation of Terms: If the service is terminated due to a breach of our Terms and Conditions.

  • Third-Party Services: Charges related to third-party services or integrations are subject to their respective refund policies.

5. Contact Information

For any questions or assistance regarding our refund policy, please contact:

This policy ensure the transparency and fairness for both Sitexzen and our valued clients. We appreciate your understanding and cooperation.